I quit using the Verizon apps... they are too intensive on the device, and don't always work.
I use Super Backup to make backups of everything, it defaults to the extSDcard, and then I hit the Share icon and send them to my email address. That gives me two copies of everything.
You can do the same thing with Nova launcher, I send copies of it to my email and store it in a special Folder named "Nova".
works a treat if you ever FDR your device.... you can import your apps, SMS, Contacts, in a few clicks.... Click on the Nova backup in your email Folder and the phone automatically rebuilds all of your homescreens and folders.
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Which method are Verizon users backing up their contacts ?
