Effective immediately, consider your phones broken for good.
Here is the email I received from Kyocera not long ago:
Dear *my name*,
Thank you for contacting Kyocera Communications Inc. This message is in response to your email regarding the inconvenience that you are having with your Kyocera phone.
We understand that this issue is a software failure however the warranty is handled by Virgin Mobile as they stated to you before you will need to contact them for phone exchange. Kyocera does not handle any Virgin Mobile phones for warranty since we have a internal agreement with them about warranty process they are the only ones that handle your phone. Please contact them for assistance.
Your case number for future assistance is 00575892.
It was a pleasure to assist you! If you have any further questions, or are interested in purchasing, or information on accessories for your Kyocera Communications Inc. phone, please contact us at any of the phone numbers listed below:
-E-Mail: phone-help@kyocera.com
-Phone: (800) 349-4478 (Toll-free USA and Canada only)
-Sanyo Accessories: (877) 204-1816
-Kyocera Accessories: http://ift.tt/1lHsGgx
-International Access: (858) 882-1401 (Outside the USA)
-Fax: (858) 882-1717
Thank you for contacting Kyocera Communications Inc.
Denisse G,
Technical Support Specialist
Kyocera Communications Inc
After reading this I decided to call Virgin Mobile once more to try to get higher level technical help. As always, V.M. wanted to perform a network update to make sure it's not anything with their service. Of course it wasn't. I made it to their "technical team" and after explaining to this gent the current issue, all he could offer was a replacement (after a 25 dollar fee of course). A replacement will not solve this issue. I told him that unless they want to replace however many hundreds of thousand Hydro Vibe devices, they need to contact Kyocera and inform them of the issue.
The representative told me that he did not receive any notice of an issue and that Virgin Mobile does not have a person that is a go between for their company and manufacturers in regards to tech problems. Basically, nobody is willing to help. It's time to switch to a different device. Just make sure your next device isn't one from Kyocera. They have a bad habit of supporting their device for one year and then throwing their hands up
Good luck everyone. We're going to need it.
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Google Play Services not Working :(
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