Video zoomed in?

I have a Galaxy Tab 4 and I have the same issue.

Here's what I have observed:

This is only happening when using the back camera.

When in normal camera mode, I can take note of the "x 1.0" zoom setting which is the default. Everything looks normal.

When switching to video mode, everything has been zoomed in by 2 times but when trying to zoom out it says it is in "x 1.0" zoom.

If I switch back to the camera and zoom that in to "x 2.0" then the picture looks the same as it did in the video's "x 1.0" zoom setting.

Customer support doesn't seem to comprehend this so I assume it's an inherent flaw they have chosen to ignore for this line of tablets. Wish I had discovered this flaw sooner. I wish I could get a refund...

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Video zoomed in?